Frequently Asked Questions

Due to the COVID situation, we are flexible in terms of the cancellation policy. In the case of non-permission to travel (orange code) or quarantine obligation imposed after the reservation is placed, we do not charge anything.

The relationship we build and the questions we ask our clients to help us craft an experience like no other. The discoveries we have made over the many years of travelling and living in Portugal are what we use to make sure every trip fits each couple, family or group of friends.

Our website makes it easy for you to find a holiday rental. Think of it as a self-service portal where you can search and book the perfect property, just for you. -Searching for a holiday rental: Go to the website and enter your destination, check-in and check-out dates, and the number of people in your party. Click Search. -Using filters: Select a filter from the search engine to view all of the filter choices. Remember: Filters are a great way to narrow down your search results based on your preferences for your stay. Filters include: price per night, vacation ideas, location.

To reserve your property (and prevent anyone else booking it for the same dates) we ask you to pay a 30% deposit. Please note that the deposit is non-refundable. We recommend you take a holiday insurance.

Our booking procedure requires an initial down payment of 30% which comes off the total payment. Once we have received the payment we will send you a confirmation letter. The balance is required 60 days prior to departure.

If you let us know more than 8 weeks before your intended departure date, then we’re happy to refund you the balance of your holiday. Unfortunately, we’re not able to refund the deposit you paid to secure your booking.

Just in case there is a damage in the house. As long as you leave the place clean, tidy and in the same condition as the beginning of your stay, BOAZ rentals will return your security deposit shortly after your holiday is over.

When you book with BOAZ rentals, we send you a confirmation of the total cost. That is all you’ll be asked to pay. The only exception to this is either: A security deposit (which you’ll get back at the end of your stay) You may also be charged to use heated swimming pools, energy costs and for end of stay cleaning. Many properties will also offer a range of extras, from catering to access to golf courses, and there may be charges for these. But it’s important to stress these are optional extras. Please read the terms and conditions of your property carefully before booking.

VAT where applicable is included in all our quoted prices.

We have to register these details and give them to the council, this is a legal requirement in Portugal. Just like you are checking into a hotel. For more information please click here.

For security reasons, we don’t publicize the exact address details of any of our properties. What we do show is the nearest village or town so that you can start thinking about travel arrangements and hunting out amazing things to do nearby. Once we’ve confirmed your booking with the owner, we will send you the full street address.

To keep the property’s address private, we have to change the name as well. Once we’ve confirmed your booking, we’ll send you the property’s real name and full address.

It depends on where you’re going and how much exploring you want to do on your holiday – if your idea of exertion is walking from the sun-lounger to the pool and back, then a car’s probably unnecessary. But do bear in mind our properties are sometimes set in remote rural areas where a set of wheels would come in handy, especially if you fancy a day trip somewhere exciting. We recommend our partner Avis car rental, with whom you can book directly on our site.

Of course. Whether you’re looking for an in-house chef for the week or for one day, we can help you book activities and trips – leaving you more time to relax. To find out more, please have a look at BOAZ Adventures.

Should you want catering for your party (either for a special evening or throughout your stay) this can usually be arranged. To find out more, please have a look at BOAZ Adventures.

If you think you’ll be turning up late on your first night, or you just don’t fancy trekking to the supermarket the moment you arrive, we may be able to arrange a welcome basket with the owner. For costs and details, kindly send us a request by email.

Of course. If you fall in love with a place and have your heart set on getting married there, let us know.

Yes, for more information and making your request, please click here.

We can help make your ideas come to life or we can come up with some suggestions, such as pampering (massages etc), or any other local activities.

Some properties are very happy for you to bring your dog while others would rather you didn’t. That said, although sometimes they are allowed, they are sometimes (usually) on request only and subject to the owner’s prior agreement. It’s also worth noting that sometimes a supplement applies. You can filter which of our luxury villas are pet-friendly using our handy search function.

Some of the pools in our portfolio of villa rentals are heated, and some can even be heated especially for you, for a fee. You can filter which of our properties have a heated pool by using our search function.

The temperature of the water is reliant on its heating system, the weather and the outside temperature. A heated pool will usually make swimming more pleasant during the months when you would use a pool, but in cooler weather the water will not necessarily be warm.

Most of our customers are families or groups of families, so the vast majority of our properties are child-friendly. If there’s anything about a property that we feel isn’t particularly suited to kids, we’ll say so in the property overview – but if you’re not sure about something, get in touch with our team who can answer all your questions.